How Fast-Growing Franchise Ziggi's Coffee Manages Brand Compliance.
Vice President of Operations
The hardest thing about franchising is guaranteeing consistency and making sure things are done to specific standards. PlayerLync ensures our stores operate the way we want them to.
Founded in 2004
It was important to Ziggi's coffee to be continuously improving employee engagement and loyalty through strong and effective communication to the front line-- which their extensive paper trails was not supporting.
Communication to the frontline:
Ziggi's Coffee was readily updating policies and procedures. They would have to rely upon store managers to print, share, and repost new developments at a moment's notice.
Replacing Disparate Systems:
Ziggi's Coffee has over 100 stores in development spanning 25 states- the largest development the company has seen thus far.
The frontline can access role or geographic specific content from any tablet. Engaging content creates a collaborative work atmosphere, driving learning and career development.
Corporate can communicate with managers and frontline staff quickly and efficiently to create realtime changes- from new recipes to changes in procedures
With PlayerLync, training teams deliver multimedia content to up to five tablets per location. Using a multi-device and multi-user scenario means Ziggi's Coffee can continue to scale seamlessly.
How PlayerLync works with different areas of Ziggi's Coffee
PlayerLync's easy to use software frees up time from the top to the bottom- allowing everyone more of their day to do what they are best at.
Platform usage has reduced employee time to productivity, enhancing the employee experience, pride, and loyalty- with employee engagement skyrocketing to over 90%.
Executives are ecstatic to see management reports on platform use by frontline employees. Corporate now has confidence its widespread, frontline workforce is consistent in brand representation.
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Originally Published on QSRMagazine.com