Noodles & Co.
How PlayerLync helped Noodles & Company find success and grow sales during a pandemic.
Case Study
Noodles & Co.
Vice President of Operational Services
Noodles & Co.
We’ve uploaded our materials to PlayerLync to create a single source of truth that can be accessed from the two iPads we have in every restaurant. This gives our teams the confidence and ability to operate efficiently.
Noodles & Co.
The Challenge
The frontline can access role or geographic specific content from any tablet. Engaging content creates a collaborative work atmosphere, driving learning and career development.
FRONTLINE EMPLOYEES:
IT teams use a tablet-based content delivery, control, and synchronization platform. The platform requires little to no bandwidth, freeing up bandwidth for other systems.
IT TEAMS:
With PlayerLync, training teams deliver multimedia content to up to five tablets per location. Using a multi-device and multi-user scenario means Noodles & Co.'s content is accessible for employees anywhere, anytime.
TRAINING TEAMS:
How PlayerLync works with different Noodles & Co. departments.
The Solution
Customer service, product consistency, and brand perception has improved as a result of better trained employees.
Platform usage has reduced employee time to productivity, enhancing the employee experience, pride, and loyalty.
Noodles & Co. achieved 151% digital sales growth in Q3 2021, a time when most of the restaurant industry was struggling.
The Results
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Headquartered in
Broomfield, Colorado
458 Locations
Founded in 1995
Company Snapshot
With new protocol in place with the beginning of the pandemic, it was important for Noodles & Co. to establish trust and increase safety measures.
SAFELY tRAINING THE WORKFORCE:
Noodles & Co. needed to add curbside pickup and roll out the new program much quicker than planned. This included digital updates as well as training staff on the new procedures.
ADDING CURBSIDE PICKUP:
Like many other restaurants- Noodles & Co. had to adapt in real time to health and safety updates while facing uncertainty.
aDJUSTING TO COVID-19:
Originally published on QSRMagazine.com
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