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The Results
Franchise owners have the data they need to know their General Managers are working on onboarding employees, staff is training on brand and product knowledge, and promoting from within.
Greater assimilation and action of the service promise and company culture. Restaurant staff can now hear directly Gold Star Chili's leadership, eliminating communication clutter.
Gold Star Chili experiences faster time to competency, and better retention, of the frontline workforce. Corporate training managers now have time to focus on more in-depth training and career progression.
PlayerLync's Mobile Workforce Enablement platform allows Gold Star Chili to facilitate training and communication to each employee, thus improving employee onboarding, boosting guest experience, and amplifying the company's service promise.
Educate employees on the service promise, history, and strategy through direct, personalized communication.
communication Teams can now:
Incorporate video and eLearning training strategies to engage employees - especially those of younger generations.
Corporate can now:
Onboard quicker when opening locations, creating greater brand and product consistency in their restaurants.
Franchisees can now:
The Solution
Gold Star Chili lacked an effective way to communicate with its frontline workforce, resulting in the service promise to “make each guest feel like family” difficult to establish.
Communication Barriers Between Corporate and the Frontline
With 90% of all locations franchised, Gold Star Chili needed to make sure franchised locations could onboard and train employees at a faster rate.
Franchisors Did Not Have Tools to Create Consistency
An expanding menu created a more complex operation, and Gold Star Chili did not have the tools to bring engaging training content to their frontline.
Inability to Effectively Train Employees
The Challenge
GOld Star Chili
Gold Star Chili Delivers Consistent Gold Star Service with PlayerLync
Case Study
Gold Star Chili
Company Snapshot
Heavily involved in Cincinnati Community Programs
More than 80 locations in Ohio, Indiana, and Kentucky
Founded in 1965
For more information or to experience a demo:
(866) 797 - 5678
info@playerlync.com
Closely guarded chili recipe of 13 spices
Roger David | CEO
Retail brands are built by people. Not fancy marketing campaigns, but by people. And all of that comes about
from a strong training platform, like PlayerLync.
Dave Mayerik
Vice President Operations
In our company, PlayerLync provides a method to reach frontline team members with a consistent system of training. It also allows us to train 'soft skills' through video content. Most importantly, it provides a platform that we can grow with. I feel that we are just scratching the surface of the potential that PlayerLync offers.
Customer experience is everything at Gold Star Chili. We want everyone to come in feeling like family and be loved like part of our family.
Anoshka Whitaker | Training Manager
Heavily involved in Cincinnati Community Programs
Founded in 1965
Gold Star Chili lacked an effective way to communicate with its frontline workforce, resulting in the service promise to “make each guest feel like family” difficult to establish.
With 90% of all locations franchised, Gold Star Chili needed to make sure franchised locations could onboard and train employees at a faster rate.
Inability to Effectively Train Employees
More than 80 locations in Ohio, Indiana, and Kentucky
Heavily involved in Cincinnati Community Programs
See how PlayerLync can help you make your business more effective, efficient, and profitable.
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