Dave's hot chicken
How PlayerLync helps Dave’s Hot Chicken save time and money.
Case Study
Jim Bitticks
President & COO
One of the most attractive features of PlayerLync is the fact that the content downloads automatically to an iPad and updates in real-time, even when Internet connectivity is weak. Even more so because content is compressed and stored locally on the iPad, there is no video buffering.
Headquartered in
Pasadena, California
More than 107
US Locations
Founded in 2017
Dave's hot chicken
Company Snapshot
Paper-based resources fail to effectively illustrate the proper execution of everyday tasks, and they also fail to engage the digitally inclined frontline workforce. Furthermore, the management of a video library is not as straightforward as it may initially appear.
Paper-based processes aren’t reliable and managing a video training library isn’t easy
Creating a program from the ground up while juggling tasks like site selection, construction, franchise agreements, and maintaining existing stores can pose a significant challenge, even for the most skilled leadership teams.
Design robust training programs that can help crew members get up to speed quickly
Despite receiving extensive training and working closely with your corporate team, relying on paper is not a reliable option. Even after completing a thorough five-day training program to open a new restaurant, you will still come across similar gaps from one store to another.
Onboarding new talent efficiently and effectively while rapidly growing
The Challenge
Frontline teams can take advantage of easily accessible and user-friendly video training. This allows for a consistent learning experience across different stores without any concerns about limited in-store bandwidth.
Frontline Employees
PlayerLync’s unique mobile solutions for offline playback, combined with industry-leading video compression, provides end users with a high-quality media experience with less pressure on network resources.
IT Teams
PlayerLync empowers training teams to enhance the quality of training and boost efficiency, making it an invaluable tool for store expansion. With PlayerLync, the process of maintaining brand consistency is simplified, and onboarding and training time is significantly reduced.
Training Teams
How PlayerLync works with different areas of Dave’s Hot Chicken
The Solution
With two PlayerLync iPads loaded with the Dave’s library of videos in each restaurant—one to help back-of-house staff with food preparation and one floating iPad that assists managers with their daily duties—the brand has the tools it needs to help franchise owners get their teams trained quickly, as well as to develop highly skilled managers.
By utilizing the appropriate platform and digital tools, brands can enhance the quality and efficiency of employee training, while simultaneously preparing their stores for expansion.
The Results
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Originally Published on QSRMagazine.com
